Vox telecom - Reimburse me for the 8hrs of my time and my cell phone costs.

<div>Vox claim they a leading telco provider.🤥 Call the call centre and be prepared to wait for 45-90 minutes listing to distorted music or billing messages before being able to speak to a person who "may" be able to help. 🤮 I spent 6 hours on the phone today getting a problem sorted. I was a happy SADV customer and was ported to VOX without choice. There are multiple service providers (Vumatel and Vox) who work together to provide the service each with their own termination equipment and getting help from Vox takes extreme patience and dedication from the customer. However - I want to compliment the night **** management team who managed to solve the problem after me being on the phone to him for 4 solid hours. That is discounting the 1 hour wait time and 30 minutes to the call centre agent who could not help. In addition to my wife trying to follow up on a logged ticket - I had a onsite engineer here who indicated that a Vumatel engineer needed to replace some equipment before he can do what is needed. All we wanted to know is why that never happened as promised. Bottom line here is I pay for a service - get in here fix it and leave. Don't expect your customers to call wait for hours before being promised call backs that don't happen. I did because I was hard pressed for the service. My phone records for today indicate I spent more than 8 hours of my cell phone minutes in an attempt to restore my internet service Message to management:👿🤡 1. Staff your call centre please! 2. Equip your team to carry all equipment required so that your customers don't require two separate teams to service an account or return to the same site twice 3. Value your customer's time like your own. (Can you afford to spend 5 hours on a single call)</div>