NM
Nonkululeko M
1 reviews | Active since Mar 2024
14 Mar 2024, 07:09
VOX TELECOM refuse to pay me back as I was wrongly debited
December 2023, I app**** for fibre and internet connection from VOX. On a later stage I was told that VOX TELECOM does not have a line to connect in our complex so I can’t be offered their services therefore no installation was done at my house. January 2024, a courier guy came to collect their router, an email was sent that I will not be charged as there was no services done. End of January boom, VOX debited my R700. To this day I’m fighting a losing battle for VOX TELECOM to pay back my money
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Mar 2024, 07:52 Good day, Nonkululeko M
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Mar 2024, 07:52
Official
Good day, Nonkululeko M
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Mar 2024, 10:49Good day,Nonkululeko M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received feedback from our debtors team that the refund were successfully processed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received feedback from our debtors team that the refund were successfully processed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply19 Mar 2024, 10:49
Official
Good day,Nonkululeko M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received feedback from our debtors team that the refund were successfully processed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received feedback from our debtors team that the refund were successfully processed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox