MK
Maria K
1 reviews | Active since Dec 2015
24 May 2023, 14:04
Vox Telecom Refunds
Good day, We installed Vox Telecom VOIP lines in August 2021, they charged us for a wall mount bracket, and now after a few attempts and after them telling us since March 2022 they will refund, they ignore us completely and we do not get our money back. how can we go about on taking this matter further?
Helpful (0)
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Replies (2)
Vox Telecom's replyOfficial
24 May 2023, 15:29Good day, Maria
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply24 May 2023, 15:29
Official
Good day, Maria
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
20 Jun 2023, 10:33Good day, Maria
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply20 Jun 2023, 10:33
Official
Good day, Maria
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,