Vox Telecom POOREST SERVICE EVER!!!!
Hi Everyone, Never!!!will I ever recommend this service from Vox.....They easily want payment but once you pay. No account manager is available, You can send emails and make calls the whole day there is simply no assistance!!!!!! and all that you hear is from the operator I will put you through..... No one is getting back to you. Never in my life have I dealt with such POOR POOR service!!! I have made payment 2 days ago and still my Fibre/Wifi IS NOT active FOR 2 DAYS!!!!!!! And no one from VOX is answering or phoning back!!! This is absolutely no service provider to go to!! Rather use other company's! Cant believe how they handle there customers!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Dec 2022, 15:38Good day, Vinelle P
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Dec 2022, 15:38
Official
Good day, Vinelle P
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Dec 2022, 10:59Good day, Vinelle P
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service was sent for a reactivation and the debtors team will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service was sent for a reactivation and the debtors team will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply09 Dec 2022, 10:59
Official
Good day, Vinelle P
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service was sent for a reactivation and the debtors team will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service was sent for a reactivation and the debtors team will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox