VOX Telecom poor service with resolving logged call.

My WIFI lost connection on the 1st August 2022, logged a call and assigned a reference number VOX***8 and evote 047021. No engagement from vox about the status of the call, I continually followed up and the respond I got was they waiting for Evotel. I requested reference number for evotel, Evotel stated that they do not have technician on the 2nd of August 2022. On the 3rd of August I still did note receive a call from evotel and I got a call from vox stating that they are waiting for evotel. I called evotel they stated that they are still with 72 hours SLA terms and they do not have technician. I called vox again around 16:00 and they stated the y are still waiting and they will follow up tomorrow. I requested to be transfered to the Manager Francious Visser and he also stated that they are still waiting for evotel. And he stated that he cannot do anything he can only escalate to evotal. I still have not received a call from evotel. And vox call stating that they will ressolve on the 4th of August 2022.