hM
henrico M
1 reviews | Active since Nov 2012
17 Jul 2022, 20:24
Vox telecom poor service for money
Every second night the fibre line is dead nothing working.....and have to pay amount like R699 for 20mb download and 10mb upload but doing speed test at speedtest.net the i only get 15 -18 mb download ......very poor service trying to get hold of some 1 for 8 days now and stil nothing ....im staying in meyerton and went to vox office in ,three rivers, vereeniging, they cant log into my stuff becouse they dont have access because i order online.....very poor service im going to cancell. ***
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Jul 2022, 20:47Good day, Henrico.
Thank you for your review.
Kindly note that your services are currently being impacted by a Service Disruption in your area:
Vox Notice: Vumatel GPON Services FTTH. Meyerton. Customers may experience problems with no connectivity. Fault has been escalated to vumatel to investigate. Further feedback to follow.
We have asked that the Support team investigate the other queries as well.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your services are currently being impacted by a Service Disruption in your area:
Vox Notice: Vumatel GPON Services FTTH. Meyerton. Customers may experience problems with no connectivity. Fault has been escalated to vumatel to investigate. Further feedback to follow.
We have asked that the Support team investigate the other queries as well.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply17 Jul 2022, 20:47
Official
Good day, Henrico.
Thank you for your review.
Kindly note that your services are currently being impacted by a Service Disruption in your area:
Vox Notice: Vumatel GPON Services FTTH. Meyerton. Customers may experience problems with no connectivity. Fault has been escalated to vumatel to investigate. Further feedback to follow.
We have asked that the Support team investigate the other queries as well.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that your services are currently being impacted by a Service Disruption in your area:
Vox Notice: Vumatel GPON Services FTTH. Meyerton. Customers may experience problems with no connectivity. Fault has been escalated to vumatel to investigate. Further feedback to follow.
We have asked that the Support team investigate the other queries as well.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 Jul 2022, 10:40Good day, Henrico M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Outage notification is also now enabled on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Outage notification is also now enabled on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply18 Jul 2022, 10:40
Official
Good day, Henrico M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Outage notification is also now enabled on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Outage notification is also now enabled on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox