RE
Rudolph E
1 reviews | Active since Apr 2022
01 Apr 2022, 20:12
VOX telecom poor service
Please dont use vox telecom i paid a couple of months late but paid every month and today 1April i paid at 17:45 and without any notification account was so called expired phoned them no one available to assist to reactivate my account poor very poor service i am definately changing my service provider! VOX telecom i am severly disappointed no customer service at all!!!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
01 Apr 2022, 20:54Good day, Rudolph E
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Apr 2022, 20:54
Official
Good day, Rudolph E
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
RE
Rudolph E's updateReviewer Update
01 Apr 2022, 20:56I suffer for your guys mess up i do not agree with that i must wait for you guys because you *****ed up!
RE
Rudolph E's update01 Apr 2022, 20:56
Reviewer Update
I suffer for your guys mess up i do not agree with that i must wait for you guys because you *****ed up!
Vox Telecom's replyOfficial
12 Apr 2022, 11:48Good day, Rudolph E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been re activated and router delivered for self installation.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been re activated and router delivered for self installation.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2022, 11:48
Official
Good day, Rudolph E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been re activated and router delivered for self installation.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been re activated and router delivered for self installation.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox