Vox Telecom Poor Service Deluxe

I signed up a Black Friday special for a Fibre line connection to my house. It is now some 5 months later and despite several attempts by their appointed contractor: Vumatel who conducts the connectivity side of the business, as I understand it, I have not been connected. These are the experts in the field, but the service from both parties is shocking as Nobody seems to care , follow up or resolve the matter. To top it all, I received my first bill which will obviously not be paid as I have no connection, and never had. What an Experience with these BIG companies, it seems Service Excellence does not matter to them.