JL
Jerry L
1 reviews | Active since Jan 2018
22 Nov 2021, 13:43
Vox Telecom poor service
I'm forced to pay this useless guys twice even though I have submited my cancellation request. Something doesn't make sense with month to month contract. I'm paying for my services upfront but it is always a problem when I have to cancel my services. You must I pay for the service that I can't even access. When payment fails, they are ready to suspend the service but it is different animal when it is them who have to return the favour. At this point I'm left with no option but just reverse my debit order
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
22 Nov 2021, 14:19Good day , Jerry L
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply22 Nov 2021, 14:19
Official
Good day , Jerry L
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
JL
Jerry L's updateReviewer Update
22 Nov 2021, 15:16I got your first email saying you couldn't get hold of me. Be honest as business. I have been with you for almost four years. In fact I was willing migrate with you to my new place but after these, I have different ideas
JL
Jerry L's update22 Nov 2021, 15:16
Reviewer Update
I got your first email saying you couldn't get hold of me. Be honest as business. I have been with you for almost four years. In fact I was willing migrate with you to my new place but after these, I have different ideas