1 reviews | Active since May 2022
Vox Telecom Poor Service and Over charging!!!!
I have been with Vox Telecom since April 2020 and everything was okay until I had to move to my new residence on the 1st of May 2022 which was the last day I had services of any kind.
I had to send email after email trying to find out when my services will be activated and I had made payments toward the service thinking I will be connected immediately but no not Vox, they took almost the whole month to connect me and they are charging me for the month of May even though I never had services.
They should pro rata the days I had no services in the month of May 2022 and credit them to the month of June 2022 which is the ethical thing to do, I have never felt this ****** by a service provider and they just sent the router and no technician came through to make sure the connection was working perfectly like the first time they did back in 2020
I had to figure out the router with my Wife and now the connection does not reach some parts of my home, I am saddened by this turn of events and not happy with the level of service I received from everyone involved, charging people for services not rendered that is ******** in South African Law!
Thank you for your review.
Please note that the details of your complaint has been sent to the account manager to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the account manager to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that we have received confirmation that the router has been delivered for self – installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox