LC
Louis C
1 reviews | Active since Sept 2014
29 Nov 2022, 07:28
Vox Telecom - poor service.
My Vox supp**** UPS stopped working and caused my fibre to go offline. I reported this to Vox who arranged for a Vumatel technician to come out. He found that the Vox UPS was to blame and removed it this fixing the problem. This was on the 23 November and Vox has still not delivered a new UPS and collected the faulty unit , despite my phoning repeatedly. I am very unhappy with the poor service.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
29 Nov 2022, 09:09Good day, Louis C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply29 Nov 2022, 09:09
Official
Good day, Louis C
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
LC
Louis C's updateReviewer Update
01 Dec 2022, 19:28Hi thanks for your response , however I have still not heard from your Support team. We have been without our UPS since the 23rd November and the cost has just gone up !
My Vox account number is : ***.
Please assist this is really not good enough.
Kind regards
Louis Coffey.
My Vox account number is : ***.
Please assist this is really not good enough.
Kind regards
Louis Coffey.
LC
Louis C's update01 Dec 2022, 19:28
Reviewer Update
Hi thanks for your response , however I have still not heard from your Support team. We have been without our UPS since the 23rd November and the cost has just gone up !
My Vox account number is : ***.
Please assist this is really not good enough.
Kind regards
Louis Coffey.
My Vox account number is : ***.
Please assist this is really not good enough.
Kind regards
Louis Coffey.
Vox Telecom's replyOfficial
08 Dec 2022, 12:40Good day, Louis C
Thank you for your patience while this matter was being investigated.
We received confirmation that the new USP has been shipped for delivery .
Regards
Vox
Thank you for your patience while this matter was being investigated.
We received confirmation that the new USP has been shipped for delivery .
Regards
Vox
Vox Telecom's reply08 Dec 2022, 12:40
Official
Good day, Louis C
Thank you for your patience while this matter was being investigated.
We received confirmation that the new USP has been shipped for delivery .
Regards
Vox
Thank you for your patience while this matter was being investigated.
We received confirmation that the new USP has been shipped for delivery .
Regards
Vox