KK
KENAU K
1 reviews | Active since Aug 2021
25 Sept 2024, 09:33
Vox Telecom POOR SERVICE
I am VERY VERY unsatisfied with the poor service we received for the past year and a half from Vox Telecom, after cancelling our service a month in advance, we are still getting final notices and the account just add's up. Trying to phone them several times each month - promise to correct the "human-error" IT IS STILL NOT FIXED!!! I cannot get hold of any Manager. SHAME ON YOU!!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
25 Sept 2024, 10:06Good day, KENAU K
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Sept 2024, 10:06
Official
Good day, KENAU K
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Oct 2024, 11:26Good day, KENAU K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply03 Oct 2024, 11:26
Official
Good day, KENAU K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox