Vox Telecom = Poor Response/Service Levels
<p>Sadly disappointed in the level of service from Vox Telecom. I sent through a request on Friday 2nd June, and received the usual automated response email....It is now Monday 5th June, and I am still waiting on a consultant to tend to my request, this after having sent though a follow-up request this morning around 8am, and it is now 2pm in Cape Town....still nothing. Lovely service Vox....suberb, can't wait to change my ISP. On top of this, I have been experiencing fluctuating connectivity or non at all, with Telkom stating that the line is fine, and Vox telling me its fine on their side and fault lies with Telkom... and I'm stuck in the middle with poor or no internet, and neither Telkom or Vox is claims responsibility. Unbelievable!</p>
Good day Safwaan,
Thank you for bringing this to our attention. Kindly note that we have escalated your complaint to the the relevant department and someone will be in contact with you soon in order to provide you with feedback.
Kind Regards,
Vox Telecom
Good day Safwaan,
Thank you for bringing this to our attention. Kindly note that we have escalated your complaint to the the relevant department and someone will be in contact with you soon in order to provide you with feedback.
Kind Regards,
Vox Telecom
Good day Safwaan,
As per feedback received your services have been scheduled for cancellation and notification thereof has been sent to you.
An Account Manager has also been in contact with you , and kindly advised that your line is not with Vox, only your data package.
Kind Regards,
Vox Telecom.
Good day Safwaan,
As per feedback received your services have been scheduled for cancellation and notification thereof has been sent to you.
An Account Manager has also been in contact with you , and kindly advised that your line is not with Vox, only your data package.
Kind Regards,
Vox Telecom.