MK
Mayur K
1 reviews | Active since Aug 2021
22 Jan 2024, 17:40
Vox Telecom - Poor network coverage and ISP
The fibre line network is always bad , you will pay for a 100mbps line but you’ll get 5mbps download and 103mbps upload . The network is bad 4 out of 7 days a week. The fees are extremely expensive.
Helpful (0)
Replies (10)0
Replies (10)
Vox Telecom's replyOfficial
22 Jan 2024, 18:08Good day Mayur K
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply22 Jan 2024, 18:08
Official
Good day Mayur K
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
MK
Mayur K's updateReviewer Update
22 Jan 2024, 22:05Good Day , Thank you for the response as well as the call. I have rechecked my network speed and it has improved . I will check again in the morning as indicated .
MK
Mayur K's update22 Jan 2024, 22:05
Reviewer Update
Good Day , Thank you for the response as well as the call. I have rechecked my network speed and it has improved . I will check again in the morning as indicated .
Vox Telecom's replyOfficial
23 Jan 2024, 09:34 Good day Mayur
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply23 Jan 2024, 09:34
Official
Good day Mayur
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,
MK
Mayur K's updateReviewer Update
23 Jan 2024, 10:16Thank you kindly . Appreciated .
MK
Mayur K's update23 Jan 2024, 10:16
Reviewer Update
Thank you kindly . Appreciated .
Vox Telecom's replyOfficial
23 Jan 2024, 10:34Good day,Mayur
Thank you for allowing Vox the opportunity to assist.
HelloPeter will be sending you a follow up email , To rate Vox on a scale 0 to 10
Please take the time to complete the follow up NPS score.
Thank you - Vox
Thank you for allowing Vox the opportunity to assist.
HelloPeter will be sending you a follow up email , To rate Vox on a scale 0 to 10
Please take the time to complete the follow up NPS score.
Thank you - Vox
Best regards,
Vox Telecom's reply23 Jan 2024, 10:34
Official
Good day,Mayur
Thank you for allowing Vox the opportunity to assist.
HelloPeter will be sending you a follow up email , To rate Vox on a scale 0 to 10
Please take the time to complete the follow up NPS score.
Thank you - Vox
Thank you for allowing Vox the opportunity to assist.
HelloPeter will be sending you a follow up email , To rate Vox on a scale 0 to 10
Please take the time to complete the follow up NPS score.
Thank you - Vox
Best regards,
MK
Mayur K's updateReviewer Update
23 Jan 2024, 18:38Good day , this issue has persisted again . The download speed is nowhere and the upload speed is at 100mbps . Why is it during this time especially from 16:30 onwards the download speed just disappears. Is this being throttled?
MK
Mayur K's update23 Jan 2024, 18:38
Reviewer Update
Good day , this issue has persisted again . The download speed is nowhere and the upload speed is at 100mbps . Why is it during this time especially from 16:30 onwards the download speed just disappears. Is this being throttled?
Vox Telecom's replyOfficial
23 Jan 2024, 19:08Good day Mayur K
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply23 Jan 2024, 19:08
Official
Good day Mayur K
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
25 Jan 2024, 09:21Good day, Mayur K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the line upgrade in is process.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the line upgrade in is process.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply25 Jan 2024, 09:21
Official
Good day, Mayur K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the line upgrade in is process.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the line upgrade in is process.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
MK
Mayur K's updateReviewer Update
25 Jan 2024, 19:30Good Day , a change was meant to be made to my IP address by the technician to resolve this issue .
From 4pm till about 8pm everyday the download speed drops to 2-5mbps ? This is unusable . In the morning as well for about 7am to 10am . I have requested my line to be upgraded to a 1gb line , but something needs to be done about these time periods where the speed drops to almost nothing .
From 4pm till about 8pm everyday the download speed drops to 2-5mbps ? This is unusable . In the morning as well for about 7am to 10am . I have requested my line to be upgraded to a 1gb line , but something needs to be done about these time periods where the speed drops to almost nothing .
MK
Mayur K's update25 Jan 2024, 19:30
Reviewer Update
Good Day , a change was meant to be made to my IP address by the technician to resolve this issue .
From 4pm till about 8pm everyday the download speed drops to 2-5mbps ? This is unusable . In the morning as well for about 7am to 10am . I have requested my line to be upgraded to a 1gb line , but something needs to be done about these time periods where the speed drops to almost nothing .
From 4pm till about 8pm everyday the download speed drops to 2-5mbps ? This is unusable . In the morning as well for about 7am to 10am . I have requested my line to be upgraded to a 1gb line , but something needs to be done about these time periods where the speed drops to almost nothing .
Vox Telecom's replyOfficial
25 Jan 2024, 20:06Good day Mayur K
Thank you for your reply.
Kindly note that we will be in contact with the account holder when the speed upgrade is completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your reply.
Kindly note that we will be in contact with the account holder when the speed upgrade is completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply25 Jan 2024, 20:06
Official
Good day Mayur K
Thank you for your reply.
Kindly note that we will be in contact with the account holder when the speed upgrade is completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your reply.
Kindly note that we will be in contact with the account holder when the speed upgrade is completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,