1 reviews | Active since Jun 2015
Vox Telecom - Poor Account Management - Ref :- VOX***
My Vox Telecom fibre service is excellent...... BUT their accounting system and their Management is nothing short of shocking.... If they improved the latter they would get a 5 star rating from me.
I upgraded my cap from 75gb per month to 200gb on +- 4 January 2018, and I then further upgraded speed from 40mbps to 100mbps on 9 January 2018….
I was then double charged for January - R789.17 on 6th January, and another charge of R891.89 on 22nd January. I have made contact numerous times (reference number: VOX ********** ), and on more than one occasion was assured that the matter has been corrected by pro-rata charging for the service changes in Jan.
Not so.... I received my monthly bill on 25 Feb (R893.33) without any credit reflected for the double charging of the previous month.
I called again this week and was advised again (by Arnold) that it had been corrected, but was still awaiting management approval, and that he guaranteed that by COB on Thursday I would get an email advising that it had been corrected.... To date the matter has however not been addressed.
I believe that the Vox Management needs a serious shake-up re their tardiness !!!!!
Good Day Pat,
Thank you kindly for bringing this to our attention.
Please note that we are investigating this matter and will revert back on Monday when our Accounts Management team is in the office.
Thank you kindly,
Regards,
Vox
Good Day Pat,
Thank you kindly for bringing this to our attention.
Please note that we are investigating this matter and will revert back on Monday when our Accounts Management team is in the office.
Thank you kindly,
Regards,
Vox
Good day Pat.
As per the feedback we received, our Accounts Department has been in contact with you and assisted you with you account query .An updated statement has been emailed to you.
Should you have any further queries, please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards.
Vox Telecom.
Good day Pat.
As per the feedback we received, our Accounts Department has been in contact with you and assisted you with you account query .An updated statement has been emailed to you.
Should you have any further queries, please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards.
Vox Telecom.
Good Afternoon Patrick.
Thank you for bringing this to our attention.
Kindly note that your complaint have been escalated to Management in our Accounts department to make contact with you and assist you with you request.
KInd Regards.
Vox Telecom.
Good Afternoon Patrick.
Thank you for bringing this to our attention.
Kindly note that your complaint have been escalated to Management in our Accounts department to make contact with you and assist you with you request.
KInd Regards.
Vox Telecom.
Good day Patrick.
Kindy note that our Accounts Department has been in contact with you and you have been assisted with your account queries as mentioned in your complaint.
The Accounts Department have also provided you with your updated invoice.
Should you have any further queries, please do not hesitate to email: ***.
Kind Regards.
Vox Telecom.
Good day Patrick.
Kindy note that our Accounts Department has been in contact with you and you have been assisted with your account queries as mentioned in your complaint.
The Accounts Department have also provided you with your updated invoice.
Should you have any further queries, please do not hesitate to email: ***.
Kind Regards.
Vox Telecom.