SC
Siphokazi C
1 reviews | Active since Sept 2023
04 Jan 2024, 10:48
VOX TELECOM PLEASE RESOLVE URGENTLY
I have had the worst experience with VOX Telecom, the latest is that I am without internet because they suspended an incorrect line. What level of incompetence is this? Everyday I am told that the matter has been escalated but nobody contacts me and the issue is not resolved. I don't know how you are still in business if you treat your customers in this manner.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
04 Jan 2024, 11:15Good day, Siphokazi C
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Jan 2024, 11:15
Official
Good day, Siphokazi C
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
SC
Siphokazi C's updateReviewer Update
04 Jan 2024, 14:29I have the Vuma Tel people here at my house but they can't solve the problem. They are asking me to contact you. This is a joke honestly.
Please contact me urgently whilst they are still here.
Please contact me urgently whilst they are still here.
SC
Siphokazi C's update04 Jan 2024, 14:29
Reviewer Update
I have the Vuma Tel people here at my house but they can't solve the problem. They are asking me to contact you. This is a joke honestly.
Please contact me urgently whilst they are still here.
Please contact me urgently whilst they are still here.
SC
Siphokazi C's updateReviewer Update
04 Jan 2024, 14:37According to Vuma Tel they have reconfigured the line, they need VOX to reconfigure the microtech device on your side.
SC
Siphokazi C's update04 Jan 2024, 14:37
Reviewer Update
According to Vuma Tel they have reconfigured the line, they need VOX to reconfigure the microtech device on your side.
Vox Telecom's replyOfficial
05 Jan 2024, 12:55Good day, Siphokazi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply05 Jan 2024, 12:55
Official
Good day, Siphokazi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox