Vox Telecom - Perfect Connectivity but with a 1 Star service flaw

I have had a fibre (FTTH) account with Vox Telecom for the last 11 years, and can say that the connectivity speeds and reliability of same have been outstanding and I have never had any issues at all - so 5 Stars!! Similarly, once one can get hold of someone (!!!!!) in Vox support, the service is flawless - again 5 Stars!! BUT, there is one severe flaw in the Vox service that would get a 0 Star if it was an option... Gettiing hold of someone to talk in Vox is an absolute nightmare. Firstly phones ring and ring without being answered, then cut off, then call again and regularly 5 or more redirects to other depts, then back to original dept etc etc, then cut off again. Then as a last resort try their WhatsApp option, only to talk to an AI operator - utterly useless only option is to ring off. Then I found the best option is to call DSL Telecom (who my account is via) and one gets amazing service and follow up and they pester Vox to call me... I am describing a current Vox circus... I finally got a call from Vox, Quitio v Rensberg, who was extremely helpful... and will get back to me once he has researched my Yealink VoIP handset query. Come on Vox fix this serious contact flaw in your otherwise amazing service.....