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PJ
Paul J

1 reviews | Active since Jul 2011

12 Nov 2022, 17:19

Vox Telecom pathetic service

Since moving over to Vox it has been pathetic service. Internet is down most of the time yet their debit order system works perfectly to take my money. Been off 4 times in past 2 days.VOX***5 Sent 20 emails today without anything happening.

0
Replies (3)
Vox Telecom
Vox Telecom's reply12 Nov 2022, 18:02
Official
Good day,  Paul J 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

 Kind Regards, 
Vox 
PJ
Paul J's update12 Nov 2022, 20:05
Reviewer Update
Thanks to Juan Addinall that took the time to assist me. Took it upon himself to assist me and kept me up to date all the time. Thanks Juan.
Vox Telecom
Vox Telecom's reply15 Nov 2022, 07:31
Official
Good day,  Paul J
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox