Vox telecom pathetic service

So our fibre is down again and again the assistance and professional help that was promise and that vox bragged about was not delivered this is like the 11 time we have had this problem ...last time we could not use our internet for 5 days now this is probably going to recur ....we spoke to a guys who was completely clueless on how to help once we realise we not going to get any proper help we spoke to the superviser name Angelo which this guy promised to get back to us of feedback and we have been waiting hours and still no phone call or update ...tonight we phoned again and all vox can do is blame frogfoot ...no s****s behind telephone no solution solving no professional client respect ...this is pathetic service .if u thinking about getting vox ...don't because u will regret it