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Werner W
1 reviews | Active since Nov 2012
05 May 2021, 08:40
Vox Telecom package updates = lower connection speeds
Running on a 100/10 fibre to the home package, which was until now running on you double line promotion (which according to their website is still running)
According to an email received Apr 1st, all packages were supposed to be doubled on May 1st.
This has not happened. Instead it has been halved.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
05 May 2021, 09:30Good day, Werner
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox Telecom
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox Telecom
Vox Telecom's reply05 May 2021, 09:30
Official
Good day, Werner
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox Telecom
Thank you for your post.
Kindly note that we have escalated the details of your complaint to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox Telecom
WW
Werner W's updateReviewer Update
07 May 2021, 08:27Still not solved. It has been almost a week.
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Werner W's update07 May 2021, 08:27
Reviewer Update
Still not solved. It has been almost a week.
Vox Telecom's replyOfficial
07 May 2021, 14:58 Good day, Werner
Thank you for your patience whilst this matter was being investigated.
We sincerely apologize for the error made in our Vox Service Alignment notification sent out on 1 April 2021 as well as any inconvenience it may have caused. Please be advised, Frogfoot customers with a 100/10Mbps line speed package will be upgraded to a symmetrical 100/100Mbps package and not an asymmetrical 200/20Mbps package, as previously communicated. We will automatically upgrade these line speeds, in keeping with Frogfoot's service changes, at no additional cost. The line speed adjustments are still in the process of being implemented and we expect completion by the end of May 2021.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We sincerely apologize for the error made in our Vox Service Alignment notification sent out on 1 April 2021 as well as any inconvenience it may have caused. Please be advised, Frogfoot customers with a 100/10Mbps line speed package will be upgraded to a symmetrical 100/100Mbps package and not an asymmetrical 200/20Mbps package, as previously communicated. We will automatically upgrade these line speeds, in keeping with Frogfoot's service changes, at no additional cost. The line speed adjustments are still in the process of being implemented and we expect completion by the end of May 2021.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply07 May 2021, 14:58
Official
Good day, Werner
Thank you for your patience whilst this matter was being investigated.
We sincerely apologize for the error made in our Vox Service Alignment notification sent out on 1 April 2021 as well as any inconvenience it may have caused. Please be advised, Frogfoot customers with a 100/10Mbps line speed package will be upgraded to a symmetrical 100/100Mbps package and not an asymmetrical 200/20Mbps package, as previously communicated. We will automatically upgrade these line speeds, in keeping with Frogfoot's service changes, at no additional cost. The line speed adjustments are still in the process of being implemented and we expect completion by the end of May 2021.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We sincerely apologize for the error made in our Vox Service Alignment notification sent out on 1 April 2021 as well as any inconvenience it may have caused. Please be advised, Frogfoot customers with a 100/10Mbps line speed package will be upgraded to a symmetrical 100/100Mbps package and not an asymmetrical 200/20Mbps package, as previously communicated. We will automatically upgrade these line speeds, in keeping with Frogfoot's service changes, at no additional cost. The line speed adjustments are still in the process of being implemented and we expect completion by the end of May 2021.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
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Werner W's updateReviewer Update
07 May 2021, 15:30This is exactly what I've been fighting over for the last week. I don't want the 100/100 line. I want the 200/20 line I was promised and that i have been running for the last 6 months. Upgrading to a 100/100 will mean a quicker upload speed which I don't need, but I'm still stuck on 100mbps download speed.
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Werner W's update07 May 2021, 15:30
Reviewer Update
This is exactly what I've been fighting over for the last week. I don't want the 100/100 line. I want the 200/20 line I was promised and that i have been running for the last 6 months. Upgrading to a 100/100 will mean a quicker upload speed which I don't need, but I'm still stuck on 100mbps download speed.
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Werner W's updateReviewer Update
17 May 2021, 09:54VOX is not responding to this issue. With the upgrade, packages were kept at the increased double speed they were offering since lockdown. Except the 100/10 package that was change to 100/100 instead of being kept at 200/20. I do not need faster upload speed.
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Werner W's update17 May 2021, 09:54
Reviewer Update
VOX is not responding to this issue. With the upgrade, packages were kept at the increased double speed they were offering since lockdown. Except the 100/10 package that was change to 100/100 instead of being kept at 200/20. I do not need faster upload speed.
Vox Telecom's replyOfficial
17 May 2021, 10:15Good day, Werner
Kindly note that Vox has responded to your complaint.
We have also sent a copy of our previous response to you.
Kind Regards,
Vox
Kindly note that Vox has responded to your complaint.
We have also sent a copy of our previous response to you.
Kind Regards,
Vox
Vox Telecom's reply17 May 2021, 10:15
Official
Good day, Werner
Kindly note that Vox has responded to your complaint.
We have also sent a copy of our previous response to you.
Kind Regards,
Vox
Kindly note that Vox has responded to your complaint.
We have also sent a copy of our previous response to you.
Kind Regards,
Vox
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Werner W's updateReviewer Update
17 May 2021, 10:28NO YOU DID NOT! I was phoned and told that someone is looking into the issue and I will get feedback. This was after I objected to the general email that suddenly was sent indicating that all package will be kept on double speed except the one i was on. I am still waiting for the response as promised.
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Werner W's update17 May 2021, 10:28
Reviewer Update
NO YOU DID NOT! I was phoned and told that someone is looking into the issue and I will get feedback. This was after I objected to the general email that suddenly was sent indicating that all package will be kept on double speed except the one i was on. I am still waiting for the response as promised.