1 reviews | Active since Dec 2015
Vox Telecom, or the brick wall
Vox Telecom, or the brick wall experience. After finally sorting out the mistake in their administration (5 months later), Vox Telecom still does not respond to any question or information. Sure, one gets an automated case number but apparently there is no human being in the company. If you phone in, the consultant will say that they will escalate the case and surely nothing happens. If you phone the debtors department they claim it is the account manager's responsibility and if you (manage to) talk to your account manager, he will say it is in the hands of the debtors department! The errors made are on the side of Vox Telecom but as a customer one spends hours writing emails, phoning, and trying to communicate with them. Not working. Admittedly the technical department is on the ball; quick to respond and willing to help, but unfortunately if the problem is an account issue, they can not assist. Yesterday I spoke to the cancellation department as Vox Telecom has yet to respond to my email of 14 December 2023 and no, I do not pay anything towards an account which is incorrect. To my surprise I spoke to a human being but as you can guess ... he can not assist ... it is up to the debtors department and they rule Vox Telecom supreme! No management available, nobody to assist. So now we probably end up in court as I will refuse to pay the penalties they are now imposing. My advice; stay clear of Vox Telecom!
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
I received an extensive email from your debtors department with all the credits they have passed. Great, they showed that they fixed their own mistake .. should I now be happy? Do you require a little gold star?
As the issue that was raised in the email of December has got nothing to do with the incorrect app**** introduction discounted price, one wonders why Vox Telecom does not even READ the email.
But as per usual your debtors department does do their own thing and tells me: Unfortunately we will not be able to pass anymore credits on the account as explained previously.
Sounds like they did me a favor... and I am asking for another one!
What I would like to know why I am being charged from the end of June 2023 till 22 August 2023, for a line which was dead according to your own technical department and needed to be fixed by FrogFoot.
Yes, I received credits for that time period; I now paid a discounted price for having a dead line. Seriously?!
Can anybody get back to me with information regarding that problem. Thank you!
HINT; your technical department send the information to my non-responsive account manager!.
I received an extensive email from your debtors department with all the credits they have passed. Great, they showed that they fixed their own mistake .. should I now be happy? Do you require a little gold star?
As the issue that was raised in the email of December has got nothing to do with the incorrect app**** introduction discounted price, one wonders why Vox Telecom does not even READ the email.
But as per usual your debtors department does do their own thing and tells me: Unfortunately we will not be able to pass anymore credits on the account as explained previously.
Sounds like they did me a favor... and I am asking for another one!
What I would like to know why I am being charged from the end of June 2023 till 22 August 2023, for a line which was dead according to your own technical department and needed to be fixed by FrogFoot.
Yes, I received credits for that time period; I now paid a discounted price for having a dead line. Seriously?!
Can anybody get back to me with information regarding that problem. Thank you!
HINT; your technical department send the information to my non-responsive account manager!.