Vox Telecom / Openserve taking money for no service rendered

If I could give Vox/Openserve 0 star I would, because I have a huge problem with Vox / Openserve. I joined Vox/Openserve in September 2024 because a friend recommended them, and what a huge mistake that was. I pay my account on time, every month (first month in advance), with NO outstanding premiums, and EVERY MONTH Vox disconnects my Fibre line and request a proof of residence. (Which I've sent several times and also submitted it from day one). And every month I have to FIGHT to get my fibre back on, which I PAY FOR ON TIME EVERY MONTH, but am not getting what I paid for. Every month I am without fibre for about a week - and NO ONE reimburses me for the fibre that I didn't get, but paid for.

Here is proof :

October 2024 - Ticket ref nr VOX***9 - without fibre for a week (NO reimbur*****t for service I didn't get - how is that treating customers fairly) November 2024 - Ticket ref nr VOX***6 - without fibre for 4 days ( How is this treating customers fairly) December 2024 - Ticket ref nr VOX***5 - they disconnected my account AGAIN!!!!!!!!!!!!!!!!!!!!!!!! After a day it was on and on the 13th of December, surprise!!! Off again and still off.

Never in my life have I battled like this for something THAT I AM PAYING FOR!! Why is my fibre being disconnected every damn month and I have to battle and loose my time to get this sorted??? NO ONE can tell me WHY this is happening and no one can seem to get a handle on this issue. Most pathetic service I've ever encountered in my life.

Who is not doing their job? Every month Vox is blaming Openserve and Openserve is blaming Vox. So who is at fault and what must I do?

WHAT ELSE MUST I DO TO GET THE FIBRE THAT I PAID FOR??? This is daylight *******. I am so fed up to moan every damn month about this. Vox better refund me for ALL THREE OUTAGES ABOVE and let me know when I will have fibre again this month?????????? This is step 1, 2nd step is going to the ombudsman.

Don't even try to ask me to email 'talk2us' because I've done this a few times and no one has contacted me or assisted me, I must phone in and sort this mess out every month. Absolutely appalling service