ST
Sonja T
1 reviews | Active since Jul 2024
09 Jul 2024, 15:11
Vox Telecom & Openserve
I relocated to a complex next to me, 29 June 2024. Made arrangement for my Fiber to be re-installed. My address was captured incorrectly, only found this when Openserve came to install the Fiber.
11 days later, and about 10 phone calls and no luck. Every time I enquire I get a different story and empty promises. Will I get reimbursed for 11 days not being able to use my fiber I am paying for?
Not sure who is more pathetic, Vox or Openserve!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Jul 2024, 15:46Good day, Sonja T
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply09 Jul 2024, 15:46
Official
Good day, Sonja T
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
26 Jul 2024, 13:12Good day, Sonja T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team currently has ownership of the complaint and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team currently has ownership of the complaint and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply26 Jul 2024, 13:12
Official
Good day, Sonja T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team currently has ownership of the complaint and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team currently has ownership of the complaint and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,