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Pumi M

1 reviews | Active since May 2017

22 May 2017, 12:37

Vox Telecom not worth it!!! Try Web Africa, Afrihost, Vuma and even Telkom if must!!!

<p>After a month of trying to get Wifi from Vox, being sent from pillar to post could never get somebody who knows anything, we finally get the router set up in our business and guess what the connection is affecting our telephone line. Logged a call with Vox on Saturday already telling them we do 90% of our business over the phone and no at Vox no one could be bothered its business as usual for them. It is now Monday still no one knows anything at Vox. No concept of customer service absolutely none whatsoever. STAY AWAY FROM VOX!!! Use it don't use it and if you decide to use them please do share your experience. </p>

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Replies (3)
Vox Telecom
Vox Telecom's reply22 May 2017, 12:56
Official

Good day Pumi,

Thank you for bringing this to our attention. We sincerely apologise for the inconveniences caused.

We will further investigate this matter. Someone will be in contact with you soon in order to assist and provide feedback.

Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply24 May 2017, 11:23
Official

Good Morning Pumi,

Firstly we would like to say thank you for your patience and the opportunity to resolve this matter for you.

As per feedback received, the POTS filter has been delivered and plugged in and everything is now in working order.

Kind Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply24 May 2017, 11:24
Official

Good Morning Pumi,

Firstly we would like to say thank you for your patience and the opportunity to resolve this matter for you.

As per feedback received, the POTS filter has been delivered and plugged in and everything is now in working order.

Kind Regards,

Vox Telecom