Vox Telecom - not so great

Item: Vox Telecom
Rating: 1
Author: David M

I have been a Vox customer for more than 10 years (my fault - maybe should have moved on a long time ago). Their service here in the Western Cape really is terrible, not a week goes by without some sort of disruption to my internet service. Unfortunately it seems to be linked to the fibre provider in my area - Frogfoot so moving to a different ISP would not help.

Vox Telecom - just in-case you are actually listening - your service sucks. I have just looked up the ISP rankings for 2024, one list has Vox at #7 out of 12, if Vox's service is so bad would hate to know what numbers 8 to 12 are like. Just counted the number of outage notifications listed on my Vox Customer portal - 25 notifications since 31/10/2024 - average of 5 per month

Vox wants it's customer to refer their friends and acquaintances, but I really could do that with a clear conscience.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

13 Mar 2025, 08:34

Good day, David

We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.

Vox Update:
Vox Data Services FTTH. Western Cape, Bloemfontein & Eastern Cape.
Some customers may experience problems with no connectivity.
Fault has been identified. Voxcore is busy implementing a fix

Regards
Vox

Vox Telecom's reply13 Mar 2025, 08:34

Official

David M's updateReviewer Update

13 Mar 2025, 08:41

Well all these faults all seem to be fixed with a wing and a prayer or "****ch and plak" and don't seem to keep working for too long. 5 outages per month (as per notifications received) is unacceptable.

David M's update13 Mar 2025, 08:41

Reviewer Update

David M's updateReviewer Update

13 Mar 2025, 08:45

I think Vox should be giving customers a percentage discount for every outage experienced in a month - maybe some thing like 10% discount for 1-3 outages in a month, 15% for 3-6 outages.

David M's update13 Mar 2025, 08:45

Reviewer Update

I think Vox should be giving customers a percentage discount for every outage experienced in a month - maybe some thing like 10% discount for 1-3 outages in a month, 15% for 3-6 outages.