VOX Telecom not processing credit note

VOX Telecom have been super slow in processing the credit on my account for an error they made on their end. We had a gruelling installation process in July 2024, where by they sent a second Mikrotik hAP series box after everything was done. I notified them of this and a courier was arranged, but it never showed up. On the date the said the courier had come, I had been working by the door the whole day & there was no one at the door. After this VOX was silent & then proceeded to take the R1999 off my account without warning or any further courier arrangement to collect their equipment. I sent emails back and forth, finally getting a courier on 18 November 2024. The hAP box was collected, finally. I had been in communication with DSL telecom & VOX about this, and the representative from DSL telecom was super sweet in handling everything, but with VOX in CC with everything, there was no reply.

As I started to email them directly, I started getting calls & emails from VOX, saying "my credit note processing has been escalated", but its been nearly three months of this. The last email was them requiring proof that I had sent it back, which means that even the original courier collect from 18 November 2024 was not logged. I sent proof, but I still await anything that is not a false escalating of my credit note.

The day to day using of wifi provided via VOX telecom is not bad, its just the installation process & them charging me for a mistake they had made on their part.