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hen G
1 reviews | Active since Apr 2013
15 Nov 2023, 08:56
Vox Telecom, no thanks.
If I could give 0 stars, I would. The absolute worst telecoms company I have ever encountered at least in the East Rand. Customer service agents who can never give you proper information, express zero sense of urgency or understanding for the impact their poor service has on you, technicians that cannot assess issues and provide ETRs. Pay a full monthly bill but only have internet 60 to 70 percent of the time. I would definately not ever recommend them.
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Replies (2)
Vox Telecom's replyOfficial
15 Nov 2023, 09:20Good day, Hen G
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider , Frogfoot (Outage Ref FRG***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider , Frogfoot (Outage Ref FRG***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply15 Nov 2023, 09:20
Official
Good day, Hen G
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider , Frogfoot (Outage Ref FRG***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider , Frogfoot (Outage Ref FRG***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
15 Nov 2023, 10:53Good day, Hen G
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply15 Nov 2023, 10:53
Official
Good day, Hen G
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox