Vox Telecom - No services provided (internet & customer)

I had Vox Fibre installed at my premises February 2021. However, Vox was unable to provide me with internet access for nearly 6 months into the contract. My connection disconnected multiple times a day, every day.

I work from home and work with large data set extractions and every time my connection was lost I had to rerun my programs, costing me and my employer a lot of money as well as costing me time to redo work over and over.

However most days I simply had "no internet access", not allowing me to work at all. This caused a lot of issues at work, causing me to miss important emails or meetings. So I was forced to buy additional data on my mobile phone in order to connect every time Vox dropped the ball.

Over these 6 months this additional data cost me nearly R5k on top of my Vox monthly premiums. Thereafter Vox finally sent out a technician to assess and who claimed the router installed was faulty and replaced it.

However, the connection was only "stable" in the one side of the Townhouse (not a big place). We couldn't even connect our laptops in the front of the house which was about 5 meters from the router. After another two months of struggling, I was charged another R1.8k for labour costs for another technician to move the router to another location in the house to increase the signal and the connectivity.

At the end of 2021 I moved to another premises and informed Vox that they will have to move my Fibre. I was told to cancel my existing contract and order a new one for the new address, not informing me that this will result in R1.8k of cancellation penalty fees because I had only been with them 11 months and not 12. Also not disclosing the new installation fees on top of that or that the new Fibre will then again in essence be a new contract for another 12 months. Had they told me I could've waited one more month to cancel, which wouldn't have resulted in cancellation fees.

It is now the end of January and Vox has failed to collect their router and failed to install the new line ordered because after multiple emails and calls they cannot seem to find my address and claims that I didn't send the full address. This apparently results in another month's premium charges for January 2022 even though I cancelled my contract as of the end of December 2021.

So I was expected to pay for no services rendered in breach of the Consumer Protection Act, as well as my contract with Vox Telecom, which states that they will provide the service I am paying for, for 6 months, extra labour costs of R1.8k for their mistake in placing the router in a **** spot in the first place, pay for extra data and now pay for cancelling with an extra month's charge - AGAIN WITHOUT BEING PROVIDED THE SERVICE FOR THAT MONTH.

I have asked to speak to a manager to resolve this, no such person exists. I guess Vox roams the earth without managers.

ABSOLUTELY DISGUSTING!