VOX telecom. No service. No assistance. Just invoice.

I recently moved so I canceled my VOX and app**** for a new account at my new place 2 weeks ago. I have been getting mails for past 2 weeks saying my Fibre is successfully installed yet no one came out to install. After constant fighting finally my Fibre gets installed 2 weeks later to find that I'm being billed for the 2 weeks and still being billed for the account that I canceled. VOX managers now ask me to wait until they investigate why this has happened. In the mean time I have to pay for a service I don't have. I then asked to cancel my order now I'm threatened with a penalty if I want to cancel. What happened to consumer rights? With **** service like this and I have no choice but to wait. Something needs to be done to companies who bully their customers like this. I have called and sent mails all I get is a reference to ad to the other 20 references I have they don't care if you have service or not they just want your money. Someone needs to put an end to service like this.