BS
Baks S
1 reviews | Active since May 2015
24 Jan 2023, 18:19
Vox telecom no service
Vox started billing me even before router was delivered AND service activated - Nov’22
I cancelled the service immediately after the billing commenced.
Router delivered a few days later
Service still not connected / active Cancelled the service fro the second time
Now I am being threatened with legal action for a service I paid for and never received , even after I provided both their retentions and credit teams with relevant info / detail via email…..
Stay away!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Jan 2023, 18:55Good day, Baks
Thank you for your review.
Kindly note that the details of your query has been escalated to the Management team for further assistance.
We will investigate the details of your complaint and provide feedback accordingly.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been escalated to the Management team for further assistance.
We will investigate the details of your complaint and provide feedback accordingly.
Kind Regards,
Vox
Vox Telecom's reply24 Jan 2023, 18:55
Official
Good day, Baks
Thank you for your review.
Kindly note that the details of your query has been escalated to the Management team for further assistance.
We will investigate the details of your complaint and provide feedback accordingly.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been escalated to the Management team for further assistance.
We will investigate the details of your complaint and provide feedback accordingly.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Feb 2023, 10:37Good day, Baks
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the cancellation team that the billing dispute on your account has been addressed.
However , Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account. Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the cancellation team that the billing dispute on your account has been addressed.
However , Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account. Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Feb 2023, 10:37
Official
Good day, Baks
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the cancellation team that the billing dispute on your account has been addressed.
However , Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account. Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the cancellation team that the billing dispute on your account has been addressed.
However , Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account. Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox