VOX TELECOM - NO FEEDBACK

I got my router replaced after 5 days without any fiber to home connection. I then received an invoice for almost R3000 which I was informed is payable immediately yet you do not get credited for the days you had no internet access. Or for the money spent holding on for 3 days on end trying to get them to answer your calls. I then got a suspension notice and got my line suspended. And a threat that they will terminate my services after being with them for almost 2 years, just because I complaint on Hello Peter. I have sent a million e-mails requesting for payment of the router invoice to be taken off with my normal debit order which is in 3 days. NO response nothing until now. I am so fed up my fiber connection has been suspended and nobody answers the calls nor the emails since the 14th of November 2022.