CV
Colette V
1 reviews | Active since Mar 2023
30 Mar 2023, 15:23
VOX TELECOM NIGHTMARE
We are having a nightmare experience with VOX telecom. I reported the problem, phoned them 8 times, talked to different consultants, 2 phoned back telling me it's been diverted back to Frogfoot (and they divert the problem back to VOX) or mangement but since then we have to pay for no internet service. Tomorow it will be 2 weeks without internet/wifi services, and they are just diverting the problem not resolving it!!!!The best is I have to pay for that!!!TERRIBLE VOX YOU SHOULD BE ASHAMED!!!!!
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Replies (4)
Vox Telecom's replyOfficial
30 Mar 2023, 16:06Good day ,Colette V
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Mar 2023, 16:06
Official
Good day ,Colette V
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
CV
Colette V's updateReviewer Update
30 Mar 2023, 17:13So, I guess another 2 weeks or longer and numerous phone calls from me to VOX before someone updates me on the issue that would be send to another department or maybe Frogfoot again...... and no issue resolved????
CV
Colette V's update30 Mar 2023, 17:13
Reviewer Update
So, I guess another 2 weeks or longer and numerous phone calls from me to VOX before someone updates me on the issue that would be send to another department or maybe Frogfoot again...... and no issue resolved????
Vox Telecom's replyOfficial
30 Mar 2023, 17:44Hi Colette V ,
An agent will be in contact with you to assist,
Kind regards,
Vox
An agent will be in contact with you to assist,
Kind regards,
Vox
Vox Telecom's reply30 Mar 2023, 17:44
Official
Hi Colette V ,
An agent will be in contact with you to assist,
Kind regards,
Vox
An agent will be in contact with you to assist,
Kind regards,
Vox
Vox Telecom's replyOfficial
14 Apr 2023, 10:29 Good day, Colette V ,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider, Frogfoot replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider, Frogfoot replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply14 Apr 2023, 10:29
Official
Good day, Colette V ,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider, Frogfoot replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity was restored after the Network Provider, Frogfoot replaced the ONT.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox