MM
Mathunya M

1 reviews | Active since Nov 2024

16 Nov 2024, 07:52

Vox Telecom LTE Service is horrible.

Vox Telecom your service is terrible, it gets worser day by day. Vox Telecom your service is horrible, its sucks to be your customer, everything about you as a company is terrible, the people you put on support are horrible, your communication is terrible and generally your processes as a company are terrible, horrible and sucks.

You cancelled my LTE without even a single email warning me of possible cancellation, i took that and ordered a new service. Explain to me Vox Telecom how do you deliver an LTE Sim card that is not activated? what should i do with it? Now i have spend my time and airtime to call your horrible or rather terrible support personnel and all i get is wait for few hours you will see the blue light on your router, is that really what your support personnel can offer?

Its Saturday today and i'm told that the activation department is not open on the weekend, and that their sorry. So i'm stuck for an unactivated sim card that i received on friday morning until monday.

0
Replies (6)
Vox Telecom
Vox Telecom's reply16 Nov 2024, 08:02
Official
Good day,  Mathunya M 

Thank you for entrusting us with your service request.
 
 Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
 
 Kindly provide us with your Vox Account number in order for us to assist accordingly.
 
Regards
Vox
 
MM
Mathunya M's update16 Nov 2024, 08:06
Reviewer Update
Vox ***
Vox Telecom
Vox Telecom's reply16 Nov 2024, 08:10
Official
Hi Mathunya 

Please confirm the account holder name ? - ***0 has no active services with Vox .
MM
Mathunya M's update16 Nov 2024, 08:25
Reviewer Update
Vox Account number :***0
cell number : ***
order number : X***

The order status on my side says: Pending SIM Activation by Customer. But when i call they say the sim card is not activated and they cannot check for me because the activation people are NOT IN ON THE WEEKEND.

Vox Telecom
Vox Telecom's reply16 Nov 2024, 08:40
Official
Good day,  Mathunya  
 
Thank you for your review.
 
 Kindly note that we have escalated your enquiry.
 
 We will investigate the matter and provide feedback to you soonest.
 
Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply22 Nov 2024, 09:19
Official
Good day,  Mathuny

Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that SIM has been activated, and the process has been completed. 
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox