Vox telecom just ****ming people money

Vox Telecom just ****ming people money

I had wifi router with Vox Telecom, and changed my package to fibre. Upon cancellation I was told that they will charge a fee for collection of the router but I have an option to take the router to their offices within 30 days of cancellation. Hardly 5 days into cancellation I receive an invoice and they debited my account for the collection fee. By the way I live less than 5km and could have delivered it myself but they decided to bill me before the 30 days. I did not complain about this issue. They never bothered to collect their router in that 30 days. They contacted me 2 months later and made arrangements. They still did not collect the router. 2 months later again they want to collect, and I inform them that the day they want to come I am not home. Can they arrange for another day. They never came back to me. Today they issue me with an invoice of R1300.00 saying i failed to return their router, while they charged me collection fee. This is madness. There is no way that you will make me pay for something that you were supposed to collect. I am reporting this unfair treatment with consumer tribunal.