Vox Telecom - Just a bad service provider who cannot provide up time

I have been without internet since Saturday, 14 April 2018 until now, 16 April 2018. I have spent so much money on phone calls to the Vox support department.

They keep blaming Frogfoot. I then phoned Frogfoot who then blamed them for outages.

I have logged calls on 28 March 2018, ,07 April 2018, 11 April 2018 and 14 April everyday until today to resolve the fact that my internet is not up and running.

For a paying customer one would expect to have 99.99% up time. I get promised that they will phone me back but that never happen. Between all the promises, I have yet have to get a call since 12 April 2018. And every time I phone then they say..."I am about to phone you.."

I pay for a 100Mbps fibre line and only get 19.67Mpbs!!! That is IF my internet is up.

I am so frustrated with Vox Telecom as a service provider. So how do you get out of the contract with them?