S
Simamkele
1 reviews | Active since Mar 2023
16 Mar 2026, 19:41
Vox Telecom issue
My subscription increased and I wasn't aware and it was my fault coz I didn't read my emails. So I then owed R74 difference on my subscription. I made an arrangement to pay it on the payday and I paid an amount of R100 instead of R74. But Vox suspended my account and I only realised it at 19:00 pm that I'm actually offline and I needed to submit my assignment. I was told that they can only assist me the next day as the rest of the guys from billing are not at work. I've now missed a deadline meanwhile I'm expected to pay on time but the service is actually cra**
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Replies (2)
Vox Telecom's replyOfficial
16 Mar 2026, 19:55Good day , Simamkele
Thank you for your review.
The above has been noted and raised with the Debtors team for assistance.
An agent will reach out to you to discuss further as soon as possible.
Kind regards,
Thank you for your review.
The above has been noted and raised with the Debtors team for assistance.
An agent will reach out to you to discuss further as soon as possible.
Kind regards,
Best regards,
Vox Telecom's reply16 Mar 2026, 19:55
Official
Good day , Simamkele
Thank you for your review.
The above has been noted and raised with the Debtors team for assistance.
An agent will reach out to you to discuss further as soon as possible.
Kind regards,
Thank you for your review.
The above has been noted and raised with the Debtors team for assistance.
An agent will reach out to you to discuss further as soon as possible.
Kind regards,
Best regards,
Vox Telecom's replyOfficial
18 Mar 2026, 14:10 Good day , Simamkele
Thank you for your patience while this matter was being resolved.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your complaint.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your complaint.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Best regards,
Vox Telecom's reply18 Mar 2026, 14:10
Official
Good day , Simamkele
Thank you for your patience while this matter was being resolved.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your complaint.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your complaint.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Best regards,