vox telecom is very useless

i have vox as my sp my network has been down from Nov 2020 i asked their technicians to come and fix it even today its not on, i contacted them with emails and send then pictures of my broken cable, the worst part is the people doing the maintenance came to my house the have the main hole just outside my yard they said they are going to get a splicer machine since may even now. and then they send me to debt collectors saying i owe them 5k something. but how can i pay for something that is not working even most of my neighbors are complaining about the services they give to us. please any help from you hello peter guys cause i wont pay that money cause its their fault not mine.