LR
Lisa R
1 reviews | Active since Dec 2018
14 Apr 2023, 13:20
Vox telecom is useless
Vox does not answer their phones, closes tickets without assisting and doesn't bother assisting once a ticket has been sent! I cannot even contact them to sort out the account, which has been paid and has been suspended by Vox
Helpful (0)
Replies (13)0
Replies (13)
Vox Telecom's replyOfficial
14 Apr 2023, 15:02 Good day , Lisa R
Thank you for the review.
The account is not suspended.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for the review.
The account is not suspended.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Vox Telecom's reply14 Apr 2023, 15:02
Official
Good day , Lisa R
Thank you for the review.
The account is not suspended.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for the review.
The account is not suspended.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
LR
Lisa R's updateReviewer Update
14 Apr 2023, 15:08But you have not fixed my problem since logged on the 03/04/2023 ***, apparently Vox made changes but now it is down completely. Also on twitter you confirmed it was suspended, so is Vox lying on hello peter or twitter, please explain
LR
Lisa R's update14 Apr 2023, 15:08
Reviewer Update
But you have not fixed my problem since logged on the 03/04/2023 ***, apparently Vox made changes but now it is down completely. Also on twitter you confirmed it was suspended, so is Vox lying on hello peter or twitter, please explain
Vox Telecom's replyOfficial
14 Apr 2023, 15:40Good day, Lisa
The line activated when the payment was allocated on the 13th.
Regards
Vox
The line activated when the payment was allocated on the 13th.
Regards
Vox
Vox Telecom's reply14 Apr 2023, 15:40
Official
Good day, Lisa
The line activated when the payment was allocated on the 13th.
Regards
Vox
The line activated when the payment was allocated on the 13th.
Regards
Vox
LR
Lisa R's updateReviewer Update
15 Apr 2023, 13:47You have still not fixed my problem. Your technician says I must call but you don't answer the phones. Please immediately fix my line and credit all these days since the 3rd that I haven't had proper service, now zero serive
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Lisa R's update15 Apr 2023, 13:47
Reviewer Update
You have still not fixed my problem. Your technician says I must call but you don't answer the phones. Please immediately fix my line and credit all these days since the 3rd that I haven't had proper service, now zero serive
Vox Telecom's replyOfficial
15 Apr 2023, 15:34Good day, Lisa R
We have received your compliant. thank you.
The details of your complaint has been escalated to the relevant department for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Thank you in advance
We have received your compliant. thank you.
The details of your complaint has been escalated to the relevant department for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Thank you in advance
Vox Telecom's reply15 Apr 2023, 15:34
Official
Good day, Lisa R
We have received your compliant. thank you.
The details of your complaint has been escalated to the relevant department for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Thank you in advance
We have received your compliant. thank you.
The details of your complaint has been escalated to the relevant department for further investigation.
We will contact you shortly to assist with the resolution of your complaint.
Thank you in advance
LR
Lisa R's updateReviewer Update
15 Apr 2023, 17:44Please update me, still no Internet and no feedback
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Lisa R's update15 Apr 2023, 17:44
Reviewer Update
Please update me, still no Internet and no feedback
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Lisa R's updateReviewer Update
16 Apr 2023, 10:11Vumatel has even been out and given us a new rooter despite it being a vox problem, confirmed by vumatel technician on site. Vox hasn't bothered to fix it!!! Still no Internet and still no service!!
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Lisa R's update16 Apr 2023, 10:11
Reviewer Update
Vumatel has even been out and given us a new rooter despite it being a vox problem, confirmed by vumatel technician on site. Vox hasn't bothered to fix it!!! Still no Internet and still no service!!
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Lisa R's updateReviewer Update
16 Apr 2023, 14:56I'm still waiting for service. Vumatel has been out and confirmed it's vox. Vox has no customer service. No Internet for 5 days
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Lisa R's update16 Apr 2023, 14:56
Reviewer Update
I'm still waiting for service. Vumatel has been out and confirmed it's vox. Vox has no customer service. No Internet for 5 days
Vox Telecom's replyOfficial
16 Apr 2023, 15:52Good day.
Thank you - Our technicians have been advised of your update. They will be in touch with you soon,
Thank you - Our technicians have been advised of your update. They will be in touch with you soon,
Vox Telecom's reply16 Apr 2023, 15:52
Official
Good day.
Thank you - Our technicians have been advised of your update. They will be in touch with you soon,
Thank you - Our technicians have been advised of your update. They will be in touch with you soon,
LR
Lisa R's updateReviewer Update
16 Apr 2023, 19:13Still no Internet and no service despite the promises!!
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Lisa R's update16 Apr 2023, 19:13
Reviewer Update
Still no Internet and no service despite the promises!!
Vox Telecom's replyOfficial
17 Apr 2023, 09:41Good day, Lisa R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Apr 2023, 09:41
Official
Good day, Lisa R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
LR
Lisa R's updateReviewer Update
23 Apr 2023, 10:21The problem was on Vox's side, Vumatel came out and Vox kept on saying it was Vumatel but eventually when your technician actually listened, he fixed it within minutes....
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Lisa R's update23 Apr 2023, 10:21
Reviewer Update
The problem was on Vox's side, Vumatel came out and Vox kept on saying it was Vumatel but eventually when your technician actually listened, he fixed it within minutes....
Vox Telecom's replyOfficial
23 Apr 2023, 10:55Good day Lisa R
Thank you for the feedback
Regards
Vox
Thank you for the feedback
Regards
Vox
Vox Telecom's reply23 Apr 2023, 10:55
Official
Good day Lisa R
Thank you for the feedback
Regards
Vox
Thank you for the feedback
Regards
Vox