Vox telecom is the worst service provider.

Worst service provider ever.

I relocated to a new address on the 1st of February 2024. I made arrangements prior to move my fibre connection to the new address. I had to pay cancelation and my normal fee. 20 days later and It still hasn't been done, i was informed i have to wait for a new router as the cant connect my old one. The new router was only ordered on the 18th. Management is useless and keep telling me i must wait for answers. No one can give me a estimated time when this will be resolved. I paid for the month and still dont have connection. They dont contact their clients regarding issues and keep shifting the blame. Absolutely pathetic. I will never in my life recommend Vox telecom to anyone.