Vox telecom is the worst of worst

Vox was paid for Jan 2022 in December 23 already full payment...my WiFi was off since 31 December till 03Jan 2022 we spent hundreds of Rand's paying for data which vox will NOT pay us for. My husband could not do his show and I couldn't do my meetings and my daughter could not do her programming! I paid my WiFi now I'm sitting without WiFi again another weekend! This is unacceptable didn't I send vox my proof of payment.. Isn't it enough that you left me 4 days without WiFi. I have meetings to attend online, my child has her computer programming.

I am going to take this further, you are quick to send me notification of suspension but you can't make sure my WiFi that I pay so much for is working! I want my WiFi working at the speed that I pay for it and I do not want to sit home waiting for a technician! I need this to be sorted today!

This is unacceptable!