JE
Juanita E

1 reviews | Active since Dec 2014

04 Jun 2018, 08:14

Vox Telecom is the worst ISP

Our fibre line has been down since the 29th of May 2018. I receive no feedback and if I do not phone Vox, I hear nothing. Vox's only response is that it is their upstream service provider's fault. With every call I get told TT Connect will contact me which also never happens. The worst service I have ever experienced.

0
Replies (2)
Vox Telecom
Vox Telecom's reply04 Jun 2018, 08:32
Official

Good day Juanita.

Thank you so much for bringing this matter to our attention.

Kindly be advised that we will be investigating into this matter for you and someone will be in contact with you soon.

Kind Regards

Vox Telecom

Vox Telecom
Vox Telecom's reply04 Jun 2018, 20:29
Official

Good day Juanita

Kindly note that the Upstream Service Provider attended to the fault and re-spliced your fiber today. Our Technical Department has been in contact with you and confirmed that your services have been restored.

Should you require anything further, please do not hesitate to contact us.

Kind Regards,

Vox Telecom