RM
Raeesa M
1 reviews | Active since Oct 2020
27 Jan 2023, 08:48
Vox Telecom is the worst at customer service !
Sadly this service provider has the worst possible customer service support I have ever experienced in my life. I haven't received delivery of a product I added to my account because they can't communicate with their courier service. I am expected to pay for this product but they can't arrange a delivery date with me nor provide any communication whatsoever.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
27 Jan 2023, 09:21Good day, Raeesa M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply27 Jan 2023, 09:21
Official
Good day, Raeesa M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
RM
Raeesa M's updateReviewer Update
27 Jan 2023, 09:56The account number in question *** we added a new product to our account we are already receiving invoices. All I am trying to do this entire month is to get into contact with your courier as the number on our profile is not in service anymore. My number is *** you can also have them email me on *** I need to provide an access code for the courier to enter baronetcy estate. I also need to know when they will be delivering the product so I can arrange to be there and provide an access code that will be operable. I hope this isn't too much to ask please also contact *** I have been asking for assistance for the whole of January. He has a background and fully understands what I need it's just communication which apparently he couldn't assist with as he is in sales.
RM
Raeesa M's update27 Jan 2023, 09:56
Reviewer Update
The account number in question *** we added a new product to our account we are already receiving invoices. All I am trying to do this entire month is to get into contact with your courier as the number on our profile is not in service anymore. My number is *** you can also have them email me on *** I need to provide an access code for the courier to enter baronetcy estate. I also need to know when they will be delivering the product so I can arrange to be there and provide an access code that will be operable. I hope this isn't too much to ask please also contact *** I have been asking for assistance for the whole of January. He has a background and fully understands what I need it's just communication which apparently he couldn't assist with as he is in sales.
Vox Telecom's replyOfficial
27 Jan 2023, 10:33 Good day, Raeesa M
Thank you for your review.
Kindly note that the details of this query has been sent to the sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Jan 2023, 10:33
Official
Good day, Raeesa M
Thank you for your review.
Kindly note that the details of this query has been sent to the sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
RM
Raeesa M's updateReviewer Update
27 Jan 2023, 11:17Let me explain again.... I DONOT NEED TO SPEAK TO ANY SALES CONSULTANTS AS THEY CANNOT ASSIST, WHICH I HAVE JUST SAID …
I need to get into contact with your COURIER SERVICE PROVIDER so that I can arrange a delivery date for my newly added product and provide them with an access code.
If you really want to assist you can get this done by the end of the day my numbers are: ***/ ***. they can email me as well as I see load shedding creates an issue for signal. furthermore if I don't receive my product by next Monday liaise with your accounts department and advise that they cannot be expecting payment for something I have not received yet or utilising.
Once again I need contact with your courier service provider to arrange delivery to my house that is all I need.
Let me know if this is something you can arrange or if you cannot.
I need to get into contact with your COURIER SERVICE PROVIDER so that I can arrange a delivery date for my newly added product and provide them with an access code.
If you really want to assist you can get this done by the end of the day my numbers are: ***/ ***. they can email me as well as I see load shedding creates an issue for signal. furthermore if I don't receive my product by next Monday liaise with your accounts department and advise that they cannot be expecting payment for something I have not received yet or utilising.
Once again I need contact with your courier service provider to arrange delivery to my house that is all I need.
Let me know if this is something you can arrange or if you cannot.
RM
Raeesa M's update27 Jan 2023, 11:17
Reviewer Update
Let me explain again.... I DONOT NEED TO SPEAK TO ANY SALES CONSULTANTS AS THEY CANNOT ASSIST, WHICH I HAVE JUST SAID …
I need to get into contact with your COURIER SERVICE PROVIDER so that I can arrange a delivery date for my newly added product and provide them with an access code.
If you really want to assist you can get this done by the end of the day my numbers are: ***/ ***. they can email me as well as I see load shedding creates an issue for signal. furthermore if I don't receive my product by next Monday liaise with your accounts department and advise that they cannot be expecting payment for something I have not received yet or utilising.
Once again I need contact with your courier service provider to arrange delivery to my house that is all I need.
Let me know if this is something you can arrange or if you cannot.
I need to get into contact with your COURIER SERVICE PROVIDER so that I can arrange a delivery date for my newly added product and provide them with an access code.
If you really want to assist you can get this done by the end of the day my numbers are: ***/ ***. they can email me as well as I see load shedding creates an issue for signal. furthermore if I don't receive my product by next Monday liaise with your accounts department and advise that they cannot be expecting payment for something I have not received yet or utilising.
Once again I need contact with your courier service provider to arrange delivery to my house that is all I need.
Let me know if this is something you can arrange or if you cannot.
Vox Telecom's replyOfficial
31 Jan 2023, 10:22Good day, Raeesa M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the UPS has been delivered.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the UPS has been delivered.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply31 Jan 2023, 10:22
Official
Good day, Raeesa M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the UPS has been delivered.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the UPS has been delivered.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox