Vox Telecom is sh#t

I have never been so disappointed with Vox Telecom and this is not the first time.

I had two internet lines with my partner at two different addresses (on her name) , then all I had do was to move one internet line on to my own name, (basically a change of ownership).

They said I'm not going to pay pro-rata because I have been paying the Previous account that is at the same address. Now there is pro-rata fees on my new bill, meaning I am paying twice for the same service at the same address.

I have calls so much times and It's like all management and people handling my account can't do nothing about it, They don't care. They will lose you as a client because all you need to do is just pay. Not knowing I just don't have one account. And moving my whole family's accounts and business account

And before this, on my previous line they did a line speed change but my speed hasn't changed and they told me, Yes they told me! I must get funding back or they going to compensate me for it, because vumatel line speed did not take effect on my account but still nothing has happened.

It's like They clearly made the error but don't have the capacity to fix it at all, bad bad bad.

You clearly made the error you need to fix the error from your side, anyway looking for a new ISP for 5 lines