Vox telecom is poor

I recently had the displeasure of working with various departments at Vox. The installation was a long and confusing process, I received mixed versions of information, was given little to no info by Tiyani Mhlongo (who also treated me badly) and even when the matter was escalated to a manager (Johan Pitzer) it was not resolved. Mr Pitzer for instance promised that he would contact me... I am still weaiting for the call. Quite frankly the service was shocking and the culture of customer contact is terrible.

I also tried to contact them telephonically and was transferred between various departments with nobody able to help me. The accounts department for instance did not even answer their phones at 9am in the morning... It seems that they do not start to work before 10 am

Following the installation queries I received my first bill which to my surprise included Installation as well as the router while the quote that I accepted clearly stated that these are free of charge.

This matter is still outstanding as I again logged a query with the accounts dept (I have still not received a response) and also the helpdesk (where I also have not received anything but the generic response...

I will be going out of my way to tell the world not to use this company...