1 reviews | Active since Feb 2025
VOX TELECOM IS HORRIBLE! I would not recommend!!!
Absolutely Horrible Service! I have been trying to resolve an issue with this provider for over a YEAR now, and I’m beyond frustrated. I logged a ticket with them and never received any response. When you call their customer service, you’re left waiting for hours on hold, which is just ridiculous. They didn’t even come to collect their router and equipment, and then proceeded to charge me over $2,000 over the course of a year to "resolve" the issue, which only got fixed after a full year of battling.
What’s worse is that they are only available during business hours, so if there’s an outage at night, you’re completely out of luck. Their reliability is terrible, and their customer service is non-existent. I would strongly advise anyone looking for a reliable internet provider to stay far away from them!
Unacceptable and incredibly frustrating.
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the relevant team, and we will provide the account holder with feedback as soon as possible.
Please note that we will communicate with the account holder directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the relevant team, and we will provide the account holder with feedback as soon as possible.
Please note that we will communicate with the account holder directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox