DS
Dorcas S
1 reviews | Active since Jun 2024
03 Jun 2024, 12:23
Vox Telecom is *****, don't take any contract with them, you ill regret it
When i took contract i was told there is no cancellation fee.
i knew i would move before year end. i signed a month-to-month contract that I cancelled in time. today i just found out i owe 5k from credit
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Replies (3)
Vox Telecom's replyOfficial
03 Jun 2024, 13:20Good day, Dorcas
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Jun 2024, 13:20
Official
Good day, Dorcas
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
We will provide feedback to you soonest.
Kind Regards,
Vox
DS
Dorcas S's updateReviewer Update
03 Jun 2024, 14:22I have not had a call as in yet , may i please get my contract sent to me
DS
Dorcas S's update03 Jun 2024, 14:22
Reviewer Update
I have not had a call as in yet , may i please get my contract sent to me
Vox Telecom's replyOfficial
05 Jun 2024, 10:05Good day, Dorcas
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply05 Jun 2024, 10:05
Official
Good day, Dorcas
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox