MS
Mieke S
1 reviews | Active since Feb 2023
07 Feb 2023, 11:05
VOX Telecom is AWEFULL!
I installed Vox satellite WIFI as I am staying on a farm and they are the only company that gets signal from our house. I signed a 24 month contract. My husband got the news that he got promoted, which means we need to move. 21km from our farmhouse. I asked VOX to move my satellite WIFI to the new house. They just simply can not do that, and now I need to cancel my subscription with a penalty fee of R13571.00 and THEN reapply for a new satellite. This is ridiculous! The customer service lady was just rude and unprofessional in the way they rep**** my request! What an AWEFULL COMPANY!! Please read your Terms and conditions carefully when signing with VOX.
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Replies (2)
Vox Telecom's replyOfficial
07 Feb 2023, 12:00 Good day, Mieke S
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply07 Feb 2023, 12:00
Official
Good day, Mieke S
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Feb 2023, 12:19 Good day, Mieke S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your complaint and has sent you a new quote to assist with the satellite move.
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your complaint and has sent you a new quote to assist with the satellite move.
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply16 Feb 2023, 12:19
Official
Good day, Mieke S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your complaint and has sent you a new quote to assist with the satellite move.
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your complaint and has sent you a new quote to assist with the satellite move.
Your Account Manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox