1 reviews | Active since Jun 2012
VOX Telecom is Arrogant & Delusional
One star is too much.
Vox does not understand the concept of the cpa, customer support is ********, rude & not educated on the cpa and the concept of 30 day payment cycles from payment date (with 7 day grace periods on top of original 30 day cycle)
They argue about payment dates, threaten you with shutdown of services even when payments have been made and still have SEVERAL days left until the next payment is due.
Vox needs to sharpen up on understanding customers, their needs, situations and need to get rid of the robotic system they use when it comes to customer care, payments and respect for clients.(Not referring only to chatbots and payment control servers)
They are arrogant and think they are untouchable while treating clients as they want. Empathy and understanding has disappeared from this company.
Will be cancelling my service.
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Vox billing is done in advance.
Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox