Vox Telecom is a ****. With no real solutions to provide to their customers

A horrible service provider and the call centre agents or collections department is not helpful or solution-orientated. I requested a fibre line - and 2 routers were delivered and I'm told it's because I ordered 2 lines and therefore will be billed doubled, which is nonsense. When I query the R1700 they're saying I'm owing - they cannot assist me as 'I ordered 2 fibre lines'. How are you even able to connect 2 different routers to one fibre line? They couldn't answer. I only started using the Wifi on September 5th but my services were suspended because my account was in arrears - and they billed from when the fibre line was activated. Even if I hadn't received the router. I've been on a call with them the whole day and I keep getting transferred from one person to another with no real solution besides 'It's in the terms & conditions'. It also seems like a **** that I'm charged from when the technician comes to install the fibre and not when the services are in use. I've now requested a cancellation and have to wait until November 1st for it to be cancelled