DS
Danita S

1 reviews | Active since Jun 2018

19 Jun 2018, 08:42

VOX TELECOM IS A **** AND THEY DON'T HAVE ANY CUSTOMER SERVICE S****S

1 Star is too much They don't respond to emails on the support email, accounts email or help email. They incorrectly deducted R2500 from my account within 2 weeks of me joining them on the 6 month free data contract. They sent the invoice on the 25th of May and deducted the money the same day. It took them 2 weeks to rectify the account. When I received the new invoice for R201 they didn't deduct the debit order from the account, within 3 days they suspended my account. I sent emails and phoned but they but me on hold, taking all my airtime. They don't consider the fact that i work from home and cannot work without data or making phone calls. It cost me a fortune to load vodacom airtime and data, just to get the problem solved. They still have not contacted me. I made the payment and they have not activated the account.

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Replies (2)
Vox Telecom
Vox Telecom's reply19 Jun 2018, 09:45
Official

Good day Danita.

Thank you so much for bringing this matter to our attention.

Kindly be advised that we are investigating into this matter for you and someone will be in contact with you soon.

Kind Regards

Vox Telecom

Vox Telecom
Vox Telecom's reply19 Jun 2018, 20:22
Official

Good day Danita.

As per feedback received, your Collections Manager has been in contact with you and assisted you with this matter and someone from our Customer Service Department has also been in contact with you and confirmed that this matter has been resolved.

Kindly note that all the above concerns and account queries has been addressed

Should you have any other queries, please do not hesitate to contact us.

Kind Regards

Vox Telecom